support.jpgWhat We'll Support 

 

 

Shipping Policy

Standard FREE Shipping

We offer standard free shipping everyday on U.S. orders over $29.99. This free shipping offer excludes Hawaii  and Alaska, P.O. Box or APO/FPO/DPO and International orders.

Note: Sales tax and charitable donations are excluded from the subtotal for purposes of this offer.

 

When will my order ship?

Most orders ship within 1-2 business days, unless otherwise stated on the product page under the Additional Info tab. Your final shipping cost and estimated delivery timeframe will be available to you during checkout.

Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service.

Note: Choosing an expedited shipping method does not allow an item to ship any sooner than the stated time to leave the warehouse; expedited shipping reduces the time an order takes to arrive at the shipping address AFTER the order leaves the warehouse. 

 

Return Policy

*  Before you start the return process, please read our FAQ first for the technical issues and then send your inquiry email to support@enduranceelite.com, unless it is an obvious issue such as:[RD] Received Damaged,  [WI] Wrong Item Sent , or [AL] Arrived Late.

We want you to be fully satisfied with your purchase. EnduranceElite.com will gladly accept returns on eligible items(*) in new and unused condition, with tags intact and original packaging included, within 30 days from purchase date for a full refund.  

Please be sure that your package is sent via a prepaid, traceable and insured method to help guarantee a safe, documented delivery (or use our label delivered to you by email). Return mailing expenses are not refundable, but we'll pay the costas much as the original shipping costif the return is a result of our error (you received an incorrect or defective item, etc.)

Please allow 7-14 business days for your credit to be processed, as well as 1-2 billing cycles for the credit to appear on your statement. A refund will be issued to your original payment method (i.e. Credit Card / PayPal / Gift Card). Shipping/handling fees are not refundable if the return is not a result of our error.

(*) See restrictions on items ineligible for return below 

  • Final Sale items
  • Gift card
  • Direct from manufacturer  

 

RETURN BY MAIL 

  1. Download the Return Form (Click Here) and print it.
  2. Complete the Return Form and place it inside your return package.
  3. Affix the mailing label to the outside of your return package.
  4. Send the package to: 

Endurance Elite, Inc.

Attn: Return Department

6081 Dale St. Unit C,

Buena Park, CA 90621

 

EXCHANGE

Need to make a change? At this time, we do not offer product exchanges.

You may return your product within 30 days and re-order your replacement item.

 

REFUND

We will process your return within 7-14 business days of receipt and apply a credit to your original payment method. You'll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping/handling chargesif the return is not a result of our error.

*During peak seasons please allow up to 21 business days for your return to process.

If your order was purchased with a gift card, your refund will be issued to a new gift card sent to the shipping address on your order via USPS.If your payment method was a combination of a credit card and a gift card, your refund will be issued to a new gift card and sent to you via USPS.

Please note, EnduranceElite.com reserves the right to refuse any excessive and/or bad faith returns.

 

FAQ (Frequently Asked Questions)

 

EE - Wearable Speaker System

1. Are there different sizes for wearable speakers? 

  • Hawk series (harness type)  comes in 1 free size with stretchable band and Velcro adjustment, and comes in 4 different colors (Black, Red, Orange, and Green).
  • Condor series (backpack type) also comes in 1 size (adjustable) with 2 different colors (Black & Red)

2. How long will batteries last once fully charged? 

It has batteries in 3 parts:

  • Audio controller will run 5~6 hours on medium volume.
  • LED controller will last over 8 hours with continuous use.
  • LED remote controller should last more than 5000 times use (CR2032 coin battery recommended)

3. Is it washable? 

  • Yes, you can take the battery and speakers out and wash the harness/backpack.
  • Hand wash is recommended but the first choice is to use "stain remover".

Read More ⟶

 

PAC - Multifunctional Headwear

1. What makes the PAC brand unique? 

  • PAC combines functionality with lifestyle and innovation, and focuses on the needs of our customers.

2. For which applications is a PAC made

  • PAC is multifunctional and can be used in almost any life situation, whether for sports activities, work life, or in the general fashion and leisure sector.

3. Can I get a PAC with private labeling

  • Yes, we can customize a PAC for your company or your organization. Every PAC variant, whether PAC fleece, PAC headband, or PAC original, can be produced exclusively for you, even with its own packaging. 

Read More ⟶

 

 

Manual

 

 

Terms and condition

Accessing this website ("Site") constitutes your agreement to the following Terms and Conditions ("Terms"). If you do not agree with these Terms, you may not access the Site.

The Site is operated by EnduranceElite.com, a DBA of Leeway Networks Inc., ("Endurance Elite" "us" or "we"). We are a company incorporated in California and our principal place of business is located at 6081 Dale St. Unit C, Buena Park, CA 90621, USA.

We reserve the right to revise these Terms at any time. As such, you should check these Terms periodically. Changes will not apply to any orders we have already accepted unless the law requires otherwise. If you violate any of the terms of these Terms you will have your access canceled and you may be permanently banned from accessing the Site. If you access the Site after we have posted changes to these Terms, such access shall constitute your acceptance of those changes, whether or not you actually reviewed them. At the bottom of this page, we will notify you of the date these Terms were last updated.

      • Prices and availability are subject to change without notice.
      • While we strive to make no mistakes, sometimes they do happen. Errors will be corrected where discovered, and EnduranceElite.com reserves the right to correct/revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
      • If your credit card has already been charged for the purchase and your order is cancelled, EnduranceElite.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.